Kellen

It’s not often that you get to merge personal passions into a professional life, but that’s what Kellen did when he launched Droid Life in 2009. After working years of unsatisfying jobs in the medical and property management fields, he took a risk to try and create an online community while playing with the coolest gadgets on the planet each day, a risk that has turned out to be incredibly rewarding. Outside of Droid Life, Kellen is your typical Portlander who drinks way too much good beer, complains often about the Trail Blazers, and can be found out on the streets for a run, rain or shine.

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  • We, my wife and I, joined FI at its infancy – maybe 10 years or so ago. Anybody remember when you call support and get to speak US based customer representative. And they were good, very good! The best tech support I ever dealt with. It was outsourced to India after they went mainstream with their service. I am still using pixel 4a so decided to upgrade to 10. Ordered the phone and the carrier returned it back because they couldn't manage to deliver after 5pm as they said they will. Crazy but true story. Will be moving all for lines (added my sister and son since) somewhere else and maybe come back as a new customer when they offer deal like they have now.

  • Google FI has terrible customer service. Data is incredibly slow in strong T-Mobile 5G coverage. Dropped calls. Text messages are slow to arrive. My neighbors on T-Mobile have none of these issues.

  • Lame. The Unlimited Standard plan and the Unlimited Essentials plan had both been promoted at half-off to me previously…. I haven't signed up because I need features that are only available in the Unlimited Premium plan. This article isn't new news at all.

  • Corporate BS at its finest. "What do we do for our active subscribers? Nothing they are already paying us. How do we get the new users, well let's offer them a massive discount"

  • As a current customer that went with it for an entirely free Pixel 9 Pro XL, and a long time Pixel user (Since Gen 1), I can most assuredly say their service is ABYSMAL. It uses T-Mobile's network which is complete crap. The second my bill credits are gone, I'm leaving. And their customer service is hands down the worst I have EVER encountered. They lie to you, they make things up, they don't have supervisors available to help with issues, and if you ARE having an issue they can't correct you get nothing for it. No discount, no prorating, nothing.

    Pixel phones are the best in the market, flat out, nobody else compares. Having a personal AI secretary that handles all my calls so I never have to even answer any? Brilliant. No extra carrier/manufacturer bloat? Perfect. Best camera phone hands down? Icing on the cake. Anybody that thinks any other brand of phone even comes close is delusional. Their phone service? Unusable and expensive. T-Mobile has tower outages all over the country, poor coverage, and poor speeds. So, as a contracted carrier without a network of their own, it's even worse.

    I will be leaving them as soon as possible and never returning. The only usable network for all their flaws is Verizon, love them or hate them.

    • I have Fi on a P9P and also have a work phone that's a Galaxy S23 on Verizon and I drive a route that covers most of the PNW, and my Fi coverage beats the hell out of my Verizon coverage. T-Mobile network has FAR more spectrum across low, mid, and high bands than Verizon. It used to be that Verizon was the best but that hasn't been true since T-Mobile bought out Sprint and acquired all that spectrum. You're honestly likely going to be better off staying put than switching to VZW. It ain't like it used to be.

  • As a current customer that went with it for an entirely free Pixel 9 Pro XL, and a long time Pixel user (Since Gen 1), I can most assuredly say their service is ABYSMAL. It uses T-Mobile's network which is complete crap. The second my bill credits are gone, I'm leaving. And their customer service is hands down the worst I have EVER encountered. They lie to you, they make things up, they don't have supervisors available to help with issues, and if you ARE having an issue they can't correct you get nothing for it. No discount, no prorating, nothing.

    Pixel phones are the best in the market, flat out, nobody else compares. Having a personal AI secretary that handles all my calls so I never have to even answer any? Brilliant. No extra carrier/manufacturer bloat? Perfect. Best camera phone hands down? Icing on the cake. Anybody that thinks any other brand of phone even comes close is delusional. Their phone service? Unusable and expensive. T-Mobile has tower outages all over the country, poor coverage, and poor speeds. So, as a contracted carrier without a network of their own, it's even worse.

    I will be leaving them as soon as possible and never returning. The only usable network for all their flaws is Verizon, love them or hate them.

  • Had Fi for a year and left very upset. Some glitch caused a name verification process with google pay account that pays Fi and it took months to be resolved. During this pay verification process, Fi suspended my service even when I offered to pay with credit card. I was left with no service for over a month. Google Fi took my primary line hostage and won't port my number out as I try to cancel service since Google pay is stuck in verification process. Google Fi was great till you need customer support. Google Fi and Goggle pay don't work together so stay away. Yet Google Fi requires you to pay monthly service with Google pay. No options. Get the picture!!

  • At least they didn't raise the prices. I've been a user from almost the start, & I must say it's improved without much price increase, so I'm happy. It's good to see that they are trying to bring more to the party.

    • They tend to do it through promos on Pixel devices and trade-in promos. For example, last year I was able to get a Pixel 9 Pro for like $9.67 per month after monthly bill credits and trade-in promo. Wish I could upgrade every year like I did with T-Mobile, but I guess I'm fine with getting a device promo every two years

  • Dang too bad I'm a current customer. I'm still sad they have hotspot data locked out from the base unlimited plan. I'd gladly pay a bit more to have unlimited with 5-10gb of hotspot available. Until then I'll just stick with the base plan as it's still the cheapest for me.

    • It's weird because Fi's site said the Essentials plan "Now comes with 5GB hotspot" for a little bit. I know it didn't when the plan was originally introduced. That's why it stuck in my head when I saw the plan advertised as including some hotspot data. But I just looked again, and I don't see hotspot listed as a part of Essentials anywhere now. Not sure why they would go back and forth on that.

      • That is odd. I hope either it gets some amount of hotspot or the pay per gig plan reduces the price of data. Thought I've had that plan for nearly 10 year now and it hasn't dropped from $10/gig contrary to my hopes. I know I could find slightly cheaper service elsewhere but I'm too lazy to switch for little gain. I honestly don't need unlimited data, all I'd do with it is use Pandora, run speed tests, and waste data for little reason lol.

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